Practical answers to practical questions

We are an out-of-network practice. This lets us spend the time with you that traditional insurance-driven care doesn't allow.

• We provide a superbill after each visit you can submit to your insurance for possible reimbursement.
• Labs are typically billed through insurance — most major plans cover them.
• HSA / FSA funds can be used for visits, labs, and prescribed supplements.
• Payment is due at the time of service — we accept all major credit cards, ACH, and HSA/FSA cards.

• Request refills through the Medications tab in your patient portal — fastest way.
• Most refills processed within 1–2 business days.
• Compounded medications and peptides ship from partner pharmacies; expect 5–7 business days.
• Need it sooner? Message your provider through the portal.

• Most labs are drawn at a partner lab convenient to you (Quest, LabCorp, or local).
• Specialty tests (e.g., DUTCH, GI mapping, food sensitivity) ship to your home with collection instructions.
• Results post to your Labs tab as soon as they're back.
• We always review your results with you at a follow-up — never just leave you to interpret them on your own.

• We use third-party-tested, professional-grade supplement brands.
• Order through your Supplements tab — saved 10–20% on most products.
• If you bring outside supplements, we'll review them at your visit and let you know what to keep, change, or stop.

• Most follow-up visits can be done virtually. Initial visits sometimes too — depends on the case.
• Click your secure link in the portal at your appointment time. No app required.
• Need help connecting? Call us during business hours.
• Read more on the Telehealth page.

• Please cancel or reschedule at least 24 hours in advance via the portal or phone.
• Late cancellations and no-shows may incur a fee — full details are in your patient agreement.
• Things happen. If something urgent comes up, just let us know.

• Your health information is protected under HIPAA.
• The patient portal is encrypted end-to-end. Use it instead of email for sensitive info.
• Need a copy of your records? Submit a request through the portal or contact us.
• See our Notice of Privacy Practices for full detail.